Customer Care: FAQs
All products are made-to-order using rich pigment inks and a variety of fine papers for a lasting impression. Find more details about products, orders, shipping and more by clicking on the questions below. You can also send a note 24/7 to: email@example.com.
Our Fine Art Paper is a smooth, luxuriously thick cotton material - considerably thicker than the typical store-bought cardstock (310 gsm for the paper connoisseur). Its velvet texture and our vivid pigment inks result in a remarkable presentation. We suggest matting/framing your artwork for a pulled together display.
Our Fine Art Canvas is heavyweight, 100% cotton material. We hand-stretch and secure each canvas around a sturdy 1/2 to 1 inch deep wooden frame, so there's no need for additional framing.
We love personalizing orders, when possible. Select art prints can be personalized by Special Order. Currently our most requested art prints can be monogrammed with initials or special characters such as Greek sorority letters.
If your art print is not listed on the Special Order product page, don't hesitate to send a request to: firstname.lastname@example.org and we'll see what we can do. An additional fee is applied to all personalized orders.
Sure can. Check the gift wrap box during checkout, include an (optional) gift note and we'll handle it from there.
All items marked as gifts are packaged in decorative paper and ribbon. Special Order items are tucked inside a Cheriss & Company gift box and seal with ribbon. If all the items in your order are not gifts, please make a note of which items you'd like to wrap during checkout.
Most orders ship within 1-2 business days, depending on the items you've purchased.
The fulfillment process for orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is printed/or located, and the shipping address is verified.
- We currently only ship in the United States.
- Orders with gift wrap may require an additional business day for processing.
- Shipment of special order FroGirls may take up to one week after placing your order.
- We are unable to ship to 3rd party shipping services.
- Shipping rates are subject to change.
NOTE: The fulfillment process for orders of in-stock items begins as soon as your online purchase is completed. These items will be shipped once your payment is approved, the item is printed/or located, and the shipping address is verified.
Of course! Your order is assigned a tracking numbers once it arrives at our shipping facility. You can find these tracking numbers in your shipment confirmation email. Please note it may take up to 48 hours before the package is checked into the carrier's tracking system. while your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide information about your package for 48 hours.
For additional questions, feel free to contact us at: email@example.com
SALES & PROMOTIONS
Cheriss & Company PreShow is a sales event that occurs approximately 2 to 3 weeks before a collection is made available to the public. Those invited get first dibs on our newest items, amazing savings and a chance to name some the artwork featured in the store. If you've previously shopped with us, don't worry, you're already on the list. Want in? Send an email to: firstname.lastname@example.org
Our Facebook, Instagram and email subscribers get first dibs on all our promotional events. Be sure to follow and sign up and look out for PROMO code releases!
Previous shoppers who've requested to receive our occasional emails during checkout will automatically receive sales & promotions details via email.